Respond to your enquiry within two working days
Work with you to ensure that all aspects of the job are clarified before work begins
Provide an accurate quote for the services requested
Treat every assignment with confidentiality and discretion
Communicate with you regularly about progress, or to highlight any issues which have arisen
Make every effort to accommodate last-minute changes or additions to the work being carried out if your needs change; or to negotiate a mutually convenient extension to deadline if this is proves impossible
Take all reasonable steps to ensure that work carried out is done to the highest possible standard
Make every effort to ensure that you receive your files by the specified deadline
Deal respectfully and promptly with any complaint which may arise and take all reasonable steps to resolve the problem
Invoice promptly for work carried out